Get in Touch With Us
This page is for readers who want to reach the people behind Non Gamstop Casinos — to flag an error, ask how we assess a casino's payout terms, question something in one of our reviews, or tell us about a withdrawal that has gone wrong. Write to us at [email protected] and a member of the editorial team will read it.
One thing to be clear about first, because it saves everyone time: we are an independent research and comparison publisher, not a casino. We do not hold player accounts, take deposits, process withdrawals, issue bonuses or have access to anyone's balance. If your money is sitting in a casino account, the operator's own support team is the only party who can move it. What we can do is explain the terms that are probably holding it up, and point you at the right complaints route.
How our funding works, and why it does not change what we publish
Some of the links on this site are commercial. If you open an account through one of them, the publisher may receive a commission from the operator. That arrangement pays for the research; it does not buy a position in a top list, a rating, or a favourable paragraph. Our rankings and the criticisms in our write-ups are decided editorially, and every casino we cover gets at least one limitation stated plainly. If you think a commercial relationship has coloured something we have written, say so in your email and we will look at the page again.
What to include so we can actually help
Vague messages take three rounds of emails to resolve. These details usually get an answer first time:
- The casino name and the page you were reading — offers change often, and we need to know which version you saw.
- The exact bonus wording — copy and paste it if you can. A 40x wagering requirement on deposit plus bonus is a very different thing from 40x on bonus alone.
- Dates — when you deposited, when you requested the withdrawal, when the operator last replied.
- What the operator has told you — including any request for documents.
- Your payment method — debit card, bank transfer, e-wallet or crypto, since each behaves differently.
Please do not send us card numbers, passwords, full bank details or copies of identity documents. We never need them, and we will delete anything sensitive that arrives.
What we get asked most, and the short answers
"Why has my withdrawal not arrived?"
Usually one of four reasons: an unfinished wagering requirement, an incomplete identity check, a daily or monthly withdrawal cap, or a cashout limit attached to a bonus. Offshore sites licensed outside Great Britain — Curaçao licences are the most common among casinos not on GamStop — set their own processing windows, and these are advertised speeds rather than anything we have measured. Read the operator's payment terms first, then contact their support in writing and keep the thread.
"Can you get my account unblocked or my GamStop exclusion lifted?"
No, and neither can any casino. GAMSTOP is the free self-exclusion scheme covering online gambling companies licensed by the UK Gambling Commission. You choose a six-month, one-year or five-year period when you register, and it cannot be shortened once it starts. Casinos not on GamStop sit outside that scheme because they hold overseas licences rather than a UKGC one — which also means UKGC consumer protections, dispute routes and advertising rules do not apply to them.
"Is this casino safe?"
We will never tell you a gambling site is completely safe, because no one can promise that. We can tell you what licence an operator claims to hold, what its published terms say about payouts and limits, and where the risks sit. Verification of licence status is something you should repeat yourself before depositing — details change.
Where to take a complaint we cannot resolve
- The casino's own complaints procedure. Most publish one in their terms with a defined response window. Submit in writing and keep copies.
- The licensing authority named in the site's footer. For a Curaçao-licensed operator, that means the Curaçao regulator or the licence holder's designated complaints contact. Outcomes and timescales vary, and enforcement is generally weaker than under a UKGC licence.
- Your payment provider. Debit card chargebacks and e-wallet disputes have their own rules and deadlines. Cryptocurrency payments have no equivalent — once sent, they are effectively final.
Tell us how it went. Patterns in reader reports feed directly into how we rank operators on our list of the best non GamStop casinos.
Casinos we currently cover
If your message concerns one of the operators in our top list, naming it helps us route the query. The headline welcome offers below are as advertised by the operators and checked on 26 September 2026; they are promotional terms, not payouts, and every one carries wagering requirements, maximum bonus bet rules and expiry dates that you should read in full before opting in.
| Casino | Advertised welcome offer | Editorial rating |
|---|---|---|
| Betmica | 570% up to £5,700 + 270 free spins | 10.0 |
| Kikibet | 350% up to £5,555 + 300 free spins | 9.9 |
| Betninja | £1,000 bonus + 100 free spins for new players | 9.9 |
| WinnerIsland | Up to €1,000 + 100 free spins | 9.8 |
| Zombillion | 250% up to £4,000 + 200 free spins | 9.7 |
| Smash Casino | 600% up to €10,000 slots package | 9.6 |
| Nightluck | 805%, €6,400 + 280 free spins | 9.6 |
| CoinPoker | 150% up to $2,000 | 9.5 |
| Rivo | 1000% up to €10,000 + 25% cashback | 9.5 |
| Daytonaspin | 255% up to £4,500 + 255 free spins | 9.5 |
Ratings are our own editorial scores out of ten. They are not customer review scores and they are not a prediction of what you will win.
Betmica — queries about large percentage matches
Betmica tops our list and generates more reader email than any other name here, almost always about the same thing: the 570% up to £5,700 plus 270 free spins headline. A match that size is built on a large qualifying deposit, and the maximum bonus value is only reachable at the top of the deposit range. The material conditions to check before opting in are the wagering multiplier and whether it applies to bonus alone or deposit plus bonus, the maximum bet allowed while a bonus is active, the expiry window, and any cap on what you can cash out from bonus funds. Its clear limitation: an offer this large concentrates risk in the bonus terms rather than the headline number, and free-spin winnings are typically credited as bonus money with their own separate wagering.
Kikibet — questions about spins and game weighting
Kikibet is on this page because its 350% up to £5,555 with 300 free spins is the offer readers most often compare against Betmica's. The 300 spins are usually restricted to named slot titles, and spin value matters more than spin count — 300 spins at a low stake is a smaller sum than the number suggests. Game contribution is the detail to verify: slots generally count fully towards wagering while blackjack, roulette and baccarat contribute a fraction or nothing at all, so clearing a bonus on table games can be impossible in practice. Limitation: the advertised ceiling is high, which makes the realistic outcome for an average deposit much smaller than the banner implies.
Betninja — the simplest terms to query
Betninja earns its place through a flat structure rather than a headline percentage: £1,000 plus 100 free spins for new players. Fixed-cap offers are easier to assess because there is no percentage arithmetic to unpick, which is why we point readers who find bonus terms confusing towards this style first. Still check the minimum qualifying deposit, the wagering multiple and the expiry date. Limitation: a flat cap means smaller depositors get proportionally less value than an equivalent percentage match, and the free spins carry their own conditions regardless.
Money questions we can answer generally
Reading our pages costs nothing. Everything else is at the casino end, and these are the areas readers most often ask us to explain:
- Minimum deposits — offshore sites commonly set a floor, and bonus qualification thresholds are often higher than the site minimum.
- GBP accounts and conversion — some operators price offers in euros or dollars. If your account currency is not pounds, your bank or card issuer may apply a conversion charge on the way in and again on the way out. Check before depositing whether a sterling account is available.
- Debit cards and bank transfers — widely accepted, though some UK card issuers decline gambling transactions to non-UKGC sites. Bank transfers are slower but usually carry higher limits.
- E-wallets — fast in both directions where supported. PayPal availability at casinos not on GamStop should never be assumed; verify it on the operator's own cashier page rather than in an advert.
- Cryptocurrency — common offshore, often quick, but irreversible and exposed to price movement. CoinPoker sits in this part of the market.
- Fees, limits and timings — withdrawal caps per day, week or month are the most frequently overlooked term, and fees may be charged by the operator, the payment provider or both.
We publish these as general points because operator terms change without notice. Always confirm the current figures in the cashier before you commit money.
What you will find across these sites
If you are writing to ask whether a particular type of game is available, the broad picture is this. Slot libraries are the bulk of the offering, ranging from low-volatility titles that pay small amounts often to high-volatility games that pay rarely and larger, with published RTP figures that describe long-run averages rather than anything you can expect in a session. Progressive jackpots pool stakes across a network. Live dealer rooms stream real blackjack, roulette and baccarat tables with human croupiers. Most libraries come from third-party software providers rather than being built in-house, and mobile play is generally browser-based.
Sports betting enquiries
Several operators in this market run a sportsbook alongside the casino, often on a shared wallet so one balance covers both — which matters, because casino bonus wagering usually cannot be cleared on sports bets, and sports free bets usually cannot be cleared on slots. Sportsbooks typically cover pre-match and in-play markets, esports, accumulators, bet builders and cash-out. Free bets normally carry minimum qualifying odds, commonly around 1.50 in decimal terms, and stakes are not usually returned with winnings. If your question is about a settled bet or a cash-out that failed, that is an operator support matter rather than something we can adjudicate.
Who may use these sites, and what protection applies
You must be 18 or over. Casinos not on GamStop are licensed overseas, not by the UK Gambling Commission, and the GamStop self-exclusion scheme applies to Great Britain-licensed operators — a distinction worth understanding, since regulatory scope and the wider UK are not the same thing. Playing at an overseas-licensed site is not an offence for the individual in Great Britain, but accepting British customers is not the same as being authorised to serve them. In practice that means no UKGC dispute service, no UK deposit-limit mandates and weaker recourse if things go wrong. Winnings are not taxed for players in the UK. Check your own responsibilities, including anything your bank requires of you.
If gambling has stopped being something you control
Please say so in your message and we will reply with support information rather than casino links. GamCare runs the National Gambling Helpline on 0808 8020 133, free and open 24 hours a day. GAMSTOP registration is free and covers every UKGC-licensed operator. Blocking software and bank-level gambling blocks work alongside it and cover sites that self-exclusion schemes do not reach. Many operators also offer their own deposit, loss and session limits — set them before you need them, not after. Gambling is entertainment that costs money; it is not income and it will not fix a financial problem.
What happens after you write
Messages go to a person, not an autoresponder. We aim to reply within two working days, though corrections that need us to re-verify an operator's terms can take longer. Factual challenges are the ones we prioritise: if you can show that something on the site is out of date or wrong, we will amend the page and note when it was last checked. Editorial enquiries, feedback on how our payout comparisons are put together, and suggestions for casinos to research are all welcome at the same address.
Ross McKenzie edits the site and oversees corrections. If you would rather start by reading what we have already published on a casino before writing, our top list is the quickest place to compare terms side by side.